Distance Education Complaint Process
Ivy Christian College strives at all times to provide the highest quality of service and the best student experience possible. In the event that you have a serious complaint against the College, we wish to make you aware of the appropriate processes to follow.
The U.S. Department of Education requires institutions offering distance education to provide enrolled and prospective students with contact information of the state agency or agencies that handle complaints against postsecondary institutions offering distance learning within that state. Many of the outside agencies will require that all institutional procedures be followed before the concern will be considered. Before contacting one of these agencies, Ivy Christian College encourages students to inform the College of their complaints first. [ICC Online Program Complaint Form] We are eager to listen to you to resolve any issues.
Concerns should be expressed as soon as possible after the event occurs. If a student feels that the issue remains unresolved after reasonable effort to follow the College’s internal grievance procedures, the student may contact the entities below to file a formal complaint:
- State Council of Higher Education for Virginia (SCHEV) has authorized the Collge to offer associate and baccalaureate degrees in Biblical Studies and Business Administration. Information regarding the SCHEV complaint process can be found on their website: http://www.schev.edu/index/students-and-parents/resources/student-complaints/student-complaint-form
- Ivy Christian College is accredited by The Transnational Association of Christian Colleges and Schools(TRACS). All programs offered by Ivy Christian College are encompassed by this national accreditation. Information regarding the TRACS complaint process can be found on their website: https://www.tracs.org/documents/3.TRACSComplaintForm-AgainstInstitution.pdf
- Appropriate agency in student’s state of residence (see list below)
- Ivy Christian College’s SARA Portal Agency at http://www.nc-sara.org/states/VA
Out-of-State Complaint Resolution Contacts
Distance education students residing outside of Virginia may file a formal complaint with their home state authorizing agency, ideally after exhausting internal avenues, by using the links below:
District of Columbia